New Announcement: Due to the Global situation and its impact on the business, our office opening hours will be changed to the following
Mon, Wednesday and Friday: 9am – 2pm
Tuesday, Thursday: 9am – Noon
Saturday, Sunday: 10am - Noon
Public Holiday: 10am – Noon
all guest arrives later than office hours will go through our late check in procedure, details can be found in our FAQ section. We apologies for this inconvenience.
New Alerts: Please follow the official Department of Health website (https://www.health.gov.au/) for all the news updates on the COVID-19, CAH will continue to provide support to those in need to our best extend.
New Annoucement: After years of hard work with the Complex Management, CAH now brings free high speed WIFI across to all Apartments!
Welcome to CAH
CAH team welcomes all the first-timers to experience the Clocktower Apartment Hotel (CAH ), and we are forever thankful for regular guests who take CAH as their second home in Melbourne.
CAH values the experience, feedback and review of all of our guest, it motivates us to continuously improve our service standard, we wish all guest to read through the following items and give CAH some understanding and tolerance. We appreciate your encouragement.
Apartments Due to the heritage overlay and nature of the complex building which CAH resides in, and the site been decades old, some of our facility and amenities might appear to be dated, despite our best effort, we like to apologize for your experience as various restrictions on some of the apartments result in them remaining in these conditions for a long period of time, guest who are looking for a better standard can opt for our Executive rooms ( Renovated ).
If you are allocated to one of the un-renovated rooms (Apt 4, 5, 11, 12, 24) we hope to have your understanding and will provide complementary gift upon your arrival. Rest assured the room will have the same strict cleaning standard just like all the rest of the apartments, it will be clean and fully functional ( Please also request from the Receptions if you did not received any gift should you find yourself been allocated to these rooms )
Although CAH cannot make an upgrade on all the apartments, we are still giving our best effort on improving the standard of service, hopefully all the guest will see the effort we make through these unique features:
• CAH is pioneer in the industry for utilizing the four colors coded cleaning cloth, each color used for different areas of the apartment; we wish to guarantee a healthy experience for all of our guests.
• To assist guests here to work more efficiently on business purpose, CAH implemented a laptop stand in each of the apartments.
• CAH prepared toothbrush, paste, hair combs and slippers for all the apartments.
Stairs and lifts, Public Area Lifts, stairs and area outside the fences falls under the care of Complex Building Management. CAH does not own the area therefore maintenance is a responsibility of Complex Building Management, CAH will still do our best to keep it clean, if the lifts fail, please contact the Front Reception immediately.
Carpark CAH only owns a part of the Carpark (section behind the roller door) all the general carpark and Scanning machines are managed by Care Park Company, however please still seek Reception should guest need any help with Carpark.
Balcony and Fences All the balcony and fences are built for security and comfort purpose; CAH does not have the right to change those.
Photos All photos displaying on website and OTAs are taken by professional photographer, it will be to reflect the best representation of our apartment, and however each apartment will vary in layout and finishing as they are individually owned, especially between the renovated and un-renovated ones.
We hope that you can have a satisfying experience with the CAH under our strict cleaning policy, 9.5 location rating, outstanding service attitude and our attentions to details, we also want you to feel the effort our whole team is contributing towards CAH via its large self-contained kitchen and laundry, great hot water system and many more welcoming features the apartments has to offer.
CAH will continue to improve under your continuous support and we hope you have a lovely stay with us !
What People Say
Only stayed for one night. The staff were wonderful and very helpful. The unit was spacious and well laid out, but could do with a lick of paint and a general facelift to take it up a notch. Overall very happy with the experience for an inner city well located sleepover and able to take a family of 4.
— Alan, Australia