FAQS

Frequently Asked Questions

What are the reception hours of Clocktower Apartment Hotel ?


Reception is open between Monday - Sunday 08:00 - 18:00 Public Holiday 08:00 -12:00




What credit cards are accepted?


CAH accepts Visa, Mastercard, American express




Where in Lygon Street is the Clocktower located?


The Clocktower is located in the very centre of all that Lygon Street has to offer, our Reception is located on Shop 27, 255 Drummond Street, please search 249 Drummond Street (next to the Reception) as 255 is the entire Clocktower complex.




If I am coming from the Airport how do I find you?


By Car with GPS: Please enter 249 Drummond Street (next to the Reception), Carlton into your prefered GPS engine. By Car without GPS: From the Airport take the Tullamarine Freeway - you will need to buy a Citilink Toll pass - and exit at the City/Flemington Road Exit. Drive up Flemington Road and turn left into Grattan Street at The Royal Women's Hospital. Follow Grattan Street up and turn left into Drummond Street which is the first intersection over Lygon Street. By Public Transport: Take Sky Bus to Southern Cross Station, transit to tram 96 on Bourke Street (in front the big stair case to Southern Train Station) to Swanston Street, transit to any route 1, 3/3a, 5, 6, 16, 64, 67, 72 trams to University of Melbourne tram stop, then walk 5 minutes to reach Clocktower Apartment Hotel (Shop 27, 255 Drummond Street, Carlton)




If the apartments are self catering where is the nearest supermarket?


A major chain supermarket (Woolworth Carlton) is located only 100m from the Clocktower, and The Queen Victoria Market is less than 1.5 km away.




How close to the city centre is the Clocktower?


The Clocktower is only 1.2 km from the City Centre and a 15 minute stroll to Myer and David Jones in the Bourke Street Mall. Guest can also choose to purchase a Myki card and take public trams on Swanston Street directly into the heart of Melbourne CBD.




Where are the major Hospitals and Universities in relation to the Clocktower?


The University of Melbourne 500m

RMIT City Campus 1km

Monash University Pharmacology Campus 1km

St Vincent's Hospital 800m

The Royal Melbourne Hospital 1 km

The Royal Women's Hospital 1.1 km




Is there Car Parking available?


The Clocktower has secure undercover car parking with a height limit of 1.9m. If you wish to avail yourself of the car parking you must FIRST check-in and then you will be shown where to park. There is a nightly fee of $18.00 applies.




Do You have NON-Smoking apartments?


The Clocktower is entirely smoke free. Guest who wishes to smoke can do so on the balcony or front porch, smoking inside the room will face heavy penalty.




Does the apartment have its own laundry?


Each apartment at the Clocktower Apartment Hotel has its own laundry with a washing machine, dryer and clothes airer.




What is supplied in the kitchen?


Each apartment kitchen has a dishwasher, microwave, 4 burner cooktop, full size oven, 220 Litre refrigerator, toaster, electric kettle, pots, pans, cutlery and crockery. If guest have any special request please inquire the Reception beforehand, Clocktower will try its best to meet the needs of each individual guest.




Are the Zoo, the State Hockey and Netball Centre and the Melbourne Museum close by?


The Melbourne Museum is located in the Carlton Gardens 700m away whilst the Hockey and Netball Centre and Zoo are located in Royal Park and only 1.5 km away.




Do I need to bring my own linen?


At the Clocktower Apartment Hotel all of your linen is included, and your apartment is serviced 6 days a week by our Housekeeping team and your linen is changed regularly.




Is the Wifi free?


High speed WIFI is now free across all apartments, please find login information next to the router!




What do I need for check-In ?


A credit card imprint and some form of Photo ID will be required upon check-in. We are a non-smoking property and a cleaning cost will be charged for smoking in the apartment. Car Parking is only available from Reception at check-in.




What is check-in and check-out times ?


Check-in time is 14:00; Check-out time is 10:00 Late check-in is available and will be explained to guest pre arrival, guest can also contact the Hotel if they feel like they will be out of reach on the day prior to check in.




What is the cancellation policy of CAH?


Guest who book directly through the CAH website or from the CAH Reception via phone call or walk ins can enjoy the benefit of free cancellation 48 hours prior to check in, if guest cancels within the 48 hours, the rate of first night of stay with be taken as cancellation fee.




What would be the charges to have an extra person stay in the Apartment?


Standard Clocktower Apartments can cater 2 people (1 bedroom) or 4 people (2 bedroom) but an extra sofa or rollaway bed can be added at $40 per night for an extra person. Please arrange extra person at booking or at least 24 hours prior to arrival.





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Shop 27, 255 Drummond St

Carlton VIC 3053 Australia 

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P: +61 (0) 3 9349 9700

E: res@clocktower.com.au

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